Update by user Jun 28, 2018
The day of our inspection Alex did the inspection he came out said they didn’t really find anything except for 3 lightbulbs that were out. We gave him 3 lightbulbs he assured he would take care of them and we left. Guess what was on our move out....lightbulbs that were out among a million things including things that were on our move in list and things that clearly show in the previous tenants move out.
Original review posted by user Jun 28, 2018
First they lied to us about having the back 5 acre field mowed...said it would be done the weekend after we moved in...it was 6 foot tall in weeds in some places. We would up having to do it.
We were promised the house would be cleaned before we moved in...it was filthy! Like food still in the fridge stove was gross, bathrooms dirty etc..Then they lost our move in punch list. How does that happen? It was done electronically.
We asked for it from the day we moved in for 11 months...they finally admitted they lost it and would use the move out from the previous tenants. They lost their security deposit so not much was on there. We are getting charged for things that was on our move in list. The barn was full of the last renters crap and the landlords stuff we were told to get rid of whatever we wanted because it was not addressed in our lease.
We have horses and that is why we wanted the barn. Now the landlords is trying to charge us for the crap we got rid of...from the advise that rr gave us. And the moveout inspection a lot of the stuff they showed we did was on the previous people’s move out inspection. I have the pictures!!
Then every time there is a problem, lights, fireplace backing up smoke into the house, power to the barn went out, back porch has holes and rotted boards, our grand child actually fell thru, etc...it’s up to the home owner weather they want to fix it or not.
And it was a fight to get anything fixed at all. At move in we asked about the rotting back porch we were told if someone got hurt sue the homeowner....seriously. If we had not been living in a hotel for 2 months (my husband was transferred to Nashville) and showed up with a uhaul with all our stuff in it I would have walked away. We paid 2400 deposit and 2300 a month.
This was not a cheap rental. Renters warehouse does not look out for the renters only the home owners...we will be going to court...there are many other rental companies out there to rent from.
Product or Service Mentioned: Renters Warehouse House Rental.
Reason of review: Poor customer service.
Monetary Loss: $2400.
Preferred solution: Full refund.
Renters Warehouse Cons: No renter representation.