State: Minnesota City: Eden Prairie Clear all filters (11 of 115 reviews match)
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Renters Warehouse in Eden Prairie, Minnesota - Unfortunate Experience

This company placed three consecutive tenants in our property that cost us money. The most recent tenant caused so much damage to our property it required $19,000 worth of repairs. Renters Warehouse took no responsibility for this problem and was very difficult to work with when it came to managing the repairs and the city requirements for the rental license. It has been a very long and difficult process dealing with the staff at Renters Warehouse because they don't communicate clearly and are very hard to reach. They tend to make themselves unavailable with a no return email and not answering their phone.
1.0
Details
Customer service
Value for money
#1425295
I used RW as I was Moving out of state. They NEVER monitored the property, made sure tenants were living up to their obligations within lease-NOTHING! I returned 10 months into lease for a surprise owner inspection and my house and yard were destroyed! All that was...
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1.3
#1342354
I was renting the tonwnhouse from a Renterswarehouse Minneapolis. I asked for the duct cleaning and they mistakenly sent a an air conditioning tech to check. The tech charged them 150$ charge which obviously refused to pay and they forced me to pay. They clearly found...
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#1299264
We are moving out and work from home. We have asked them a number of times tosl schedule after 2:30 when our work is completed. We work with sensitive information and can not have people walking around due to HIPAA laws of privacy. They have ignored this request even...
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1.8
#1265533
Horrible service- would give them negative stars if possible.....they are very attentive while you are in the signing process and then you are left hanging. I write this as I'm on hold- called the emergency maintenance number at midnight on a Friday night because my...
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2.4
I didn't like
  • Lack of responsiveness to maintenance issues
  • Maintenance issues with unit
#1264843
Renters Warehouse - LIES, LIES, LIES
Prior to signing my lease i was told by the agent that if i paid a double deposit they would use half of it towards my last months rent. i contacted them today as i am moving out at the end of June. now they tell me they will not honor our emails that we had going back...
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1.3
I didn't like
  • Complete situation with this company
  • Unprofessional
  • Maintenance issues with unit
#1230852
I was told that the property was still available and to fill out an application and pay $110 for our application fee. Our application was never shown to the landlord. On top of horrible customer service, where no one at RW would call us back, nor could we get a hold of...
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Renters Warehouse in Eden Prairie, Minnesota - Sucks all around

These people can’t get anything right from accounting to sales. Everything that comes out there mouth is BS.
#1180846
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Renters Warehouse in Eden Prairie, Minnesota - Never rent from RW!!!

We went with out an oven and dryer for over 6 months and three months before our lease ended we had raw sewage coming up from the drain in the basement. We made and emergency call and they said they would send someone out. Not one call or response after! Now they are wanting damage money over and above the 1200 deposit and 500 pet deposit. Don't rent from them they don't care if any thing works as long as the money keeps coming in!!!
1.0
Details
Advertised vs Delivered
Customer service
Diversity of Products or Services
Price Affordability
Product or Service Quality
Staff
Value for money
Website
#1097576

Contact Renters Warehouse

Mailing Address:
13200 Pioneer Trl Ste 100
Eden Prairie, Minnesota 55347-4121
United States
Phone:
(952) 470-8888
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Renters Warehouse Products and Services

I have been a tenant via RW for over 5 years in the same home and it baffles me that the owners of the property continue to pay RW for merely collecting my lease payments. I am the type of tenant who does not involve RW or the owner with trivial maintenance requests...
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1.0
I didn't like
  • Dealing in any capacity with associates at renters warehouse
#1064753