We employed RW because we assumed (you know what they say about assuming) that they would act as a consultant during the initial phase of renting the property (establishing rent, reviewing applicants, providing recommendations and market stats, etc) and then serve as our management company / provide representation once a tenant was in place. We signed an agreement with RW in October to get our house rented and set the rent based on the sales rep's recommendation.
The sales rep all but PROMISED to have the property rented within 30 days yet it was not until December 31st that a tenant was secured. The lease agreement was very specific: Maintain the yard and maintain the pool. We gave the tenant the option of maintaining these on her own, or we offered to cover the maintenance and include that in the rent amount - tenant opted to maintain both on her own. During the first 4 months, we noticed that the yard was not being maintained, as agreed upon, so we requested our first (of 2) free inspections).
The house appeared to be occupied by SQUATTERS, certainly more than 1 tenant was living in the house and the swimming pool was BLACK - clearly the tenant was in direct violation of the lease agreement on both instances, as she was the only one on the lease and the pool had not been maintained as spelled out in the lease agreement. The tenant also bounced a rent check in March, which was remedied quickly enough, however RW took it upon themselves to give the tenant a 'pass' on the late and insufficient funds fees, without first speaking with us about it. Based on the condition of the pool, RW sent the tenant a default notice, which requires the tenant to respond within 7 days with proof of the agreed upon prior pool maintenance as well as photos to show the pool was back to acceptable condition - on the 7th day the tenant responded claiming she'd 'just received' the email. Rather than proceed with next steps (eviction), RW gave the tenant an extension.
It was also clear that more than 1 person was living in the house but when this was pointed out to RW, they suggested that the tenant probably just 'had a lot of clothes'. It wasn't until I pushed RW to ask the tenant that it was confirmed someone else was (also) living in the house. In 4 short months there has been: 1. A bounced check 2.
Breach of lease agreement based on Pool Maintenance 3. Breach of lease agreement based on more than 1 person in residence When asked about eviction options RW was TOTALLY AGAINST this (which, it's worth mentioning, we PAY an extra fee each month so RW would represent us with court proceedings if we ever had to consider eviction). At every opportunity so far in this very SHORT relationship with RW, they have fallen FAR SHORT of meeting our expectations and have taken the side of the tenant in each instance.
I would NEVER recommend RW as a property management company and will absolutely NOT use their service once this tenant is out of our house! If you're looking for a company to do the BARE MINIMUM (collect rent), this is your company - if you are looking for a company who is willing to act on your behalf and ensure that lease agreements are being followed, LOOK ELSEWHERE!
Product or Service Mentioned: Renters Warehouse House Rental.
Reason of review: Poor customer service.
I didn't like: Customer service.